Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
How it typically works
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
Key considerations
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Get more than one quote. Comparing estimates helps you spot outliers.
What to have ready
- The best way and time to reach you.
- Anything that went wrong with a past provider, so we can avoid repeats.
- Your budget range, if you have one.
- What you need done and when.
- A short description of the job and where it is on the property.
When to keep looking
- No license or insurance where one is required.
- Pressure to decide immediately.
- Reviews that are all posted in a short burst.
- Prices far below every other quote.
- Many short reviews with no details about the job.
Questions worth asking
- Can you share references from recent, similar jobs?
- Are you licensed and insured for this work?
- Is the estimate written and itemized?
- What warranty do you offer?
- When could you start, and how long will it take?
- How do you handle problems after the job is done?
Common questions
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
Related topics
- Finding a Good Dentist: Choosing a dentist.
- Finding a Good Roofer: Choosing a roofer.
- Finding House Cleaners: Choosing cleaning services.
Tell us a little about what you need, and we'll get back to you about finding a good plumber.